Desk Support Number: Toll Free: 1-866-388-8674 or 1-877-382-2293
Please follow the directions on this
page before contacting technical support.
Most setup issues can be resolved with the information found
Local SFA Help: (936) 468-7649 (During Normal Business Hours)
Live With A Technician - Click Here
the minimum computer specifications and Internet connection speeds
for running Collaborate?
Locating and Accessing
Collaborate Sesions in Desire2Learn (D2L)
Log in to Desire 2 Learn and
navigate to the desired course. http://d2l.sfasu.edu/
the course in which you will be participating in the
Collaborate live session.)
Once at your course home page, find the "Collaborate" link
and click once. There will be a delay while the next page
Click on the appropriate "Join"
link that your professor has setup for your
session (if any). The link will not be active
until 30 minutes
prior to the
scheduled session time. If
the "Join" button does not appear in your list, or if the list is
totally blank, then your instructor has most likely not
After a pause, you may be asked to
open/allow the Java service to run (depending on which browser you are
using), so please choose "open".
Then, you will see the Java banner pop up briefly. Next, you will
briefly see the manager banner as the service begins to
Please wait. Depending on your computer's security and browser
configuration, you may also be asked some security-related questions
about allowing the
Collaborate service to run. If so, then please answer "yes", "allow"
or "OK" in order to let the service run on your computer.
pause while the program is starting, you should find yourself in
a Collaborate session that looks similar to the image
below. You are now
in a live session! Please continue on to steps
F - K in order to setup your microphone and web cam (if needed). Obviously, you will need to have a web cam
microphone connected or built into your computer in order
to send audio or video. Nothing else is needed to receive someone
else's web cam video, but you will
need a set of working speakers
in order to receive audio from others.
To configure audio features, simply click on the audio
setup wizard icon (as shown below) and follow the directions. Also,
please be sure that your
microphone was properly connected to your computer
before it was last started. If not, please re-boot before proceeding.
After you have sucessfully completed the audio setup
wizard, you may click on the "Talk" button to turn the microphone on in
order to test your ouput. You should see the
microphone level bar bouncing back and forth as you
speak. Please click the "Talk" button again to turn the microphone
off. Please do not leave your microphone on if
not speaking during any session. This can cause
problems for other speakers who may also be trying to send audio.
Click "Video" to turn
your web camera on or off. Also, if you have a web camera, please be
sure that it was properly connected to your computer before
it was last started. If not, please re-boot and
check to make sure it is working with your computer first, before
attempting to use it with Collaborate.
To share your computer screen, simply choose the
icon indicated below, select "share desktop" in the available
selections and then click the "Share" button.
also using a webcam,
please click on the icon that's like the one shown
below. (Please note: This feature can be disabled by your instructor.)
When you finish sharing your desktop, click on the stop button located in the upper-right screen area.
Viewing Recordings (Archives)
that any recorded sessions may take up to 24
hours from the recording time before appearing in your
course archives area.
To view a recorded
session, go to the Desire2Learn/Collaborate archive
section (shown below), then choose the approriate session link for the
Note: Older recordings may open with the original version of Elluminate.
Firewall Issues and Tips: If you are
having trouble getting into a session from another organization
(such as another school or office), make sure that the
firewall ports 2187 and 80 are allowed by your Internet provider
and/or IT department. Collaborate does require these
ports to be open in
order to properly connect. This may be what's
happening if you get a message that reads "Connection Failed" when
you try and enter a session. The "Systems
below is a good resource you may pass along to your service
provider and includes information on how to resolve any firewall
Please note that SFA has no authority over firewall ports
at the user's location, so that is why it is a good idea to test
well in advance of an actual class session.
Systems Administrators (PDF): Click
HERE for more information about firewall ports.
Collaborate Help Desk
Support Number: Toll Free: 1-866-388-8674 or
Local SFA Help: (936) 468-7649 (During Normal
Live With A Technician - Click Here
Go back to the main Quick Start Guide