Next, you may simply click the purple icon to join an active session. Future (or expired) sessions will have no icon and may not be joined until that date becomes active.
pause, you may be asked to open/allow the Java service to
run (depending on which browser you are using), so please choose
"open with Java" and
click on "OK".
wait. You will see the Java startup banner appear briefly,
followed by the verification window.
Then, depending on your computer's
security and browser configuration, you may also be prompted by a
security banner asking if it is OK to run the aplication, so
please choose run, ok or yes and proceed.
window will appear and be
followed by a small
connection window. If asked for a connection speed and you aren't
sure, then you can try "Cable/DSL",
the most common.
Please wait while the session opens.
program opens you should find yourself in a Collaborate session
that looks similar to the image below. Please continue on to to
setup your microphone and
web cam (if needed). Obviously, you
will need to have a web cam and/
connected or built into your computer in order to send audio or
video. Nothing else
is needed to receive someone else's web cam
video, but you will need a set of working speakers in order to
receive audio from others.
configure audio features
, simply click on the audio setup
wizard icon (as shown below) and follow
Also, please be sure that your
microphone was properly
your computer before it was last started. If not, please re-boot
have sucessfully completed the
audio setup wizard
, you may click on the "Talk" button to
turn the microphone on in order to test your ouput. You should see
bar bouncing back and forth
as you speak.
Please click the "Talk" button
again to turn
the microphone off. Please do not leave your microphone
speaking during any session. This can cause problems for other
speakers who may also be trying to send audio.
"Video" to turn your web camera on or off.
Also, if you
have a web camera, please be sure that it
connected to your computer
it was last
started. If not, please re-boot and check to make sure it is
working with your computer first, before
attempting to use it with
your computer screen, simply choose the icon indicated below,
select "share desktop" in the
available selections and then click the "Share" button.
finish sharing your desktop, click on the
located in the upper-right screen area.
recording a session, click on the "Record" button
and choose "OK". Recorded sessions will generally take up
to 24 hours processing time before they
under in your Desire2Learn/Collaborate "Previously Recorded" tab.
Please note that any recorded
sessions usually take up to 24 hours processing
time before they will appear in your course.
To view a
click the "Recordings" tab in the Desire2Learn/Collaborate
the the desired
recording and click the purple icon to begin viewing.
Firewall Issues and
you are having trouble getting into a session from another
organization (such as another school or office), make sure that
security firewall ports 2187 and 80 are allowed by your
Internet provider and/or IT department. Collaborate does require
these ports to be open
in order to properly connect. This may
be what's happening if you get a message that reads "Connection
Failed" when you try and enter a session. The
Administrators" link below is a good resource that you can pass
along to your service provider and includes information on how to
resolve any firewall
issues. Please understand that SFA has no
authority over firewall ports at off-campus locations, so that is why it is a good idea to test well in
advance of an
actual class session.
Systems Administrators (PDF): Click HERE for more information about firewall ports.
Collaborate Help Desk Support Number:
Toll Free: 1-877-382-2293
Local SFA Help:
(936) 468-7649 (During Normal Business Hours)
computer specifications and Internet
connection speeds for running Collaborate?
Go back to the main Quick Start