This step is intended to help your students.
Please send the information (in
italics below) to your students
well in advance of the first live class session:
Students/Participants: Prior to the first live class
session, you should setup and test
Collaborate on the exact computer
and same Internet connecton
that you will be using for the
live sessions. Please go to
the student Quick
Start Guide, follow the setup procedure and enter a
test session (SFA Test Session
and Configuration Room) to make
sure your computer is ready and your Internet connection is fast enough to handle a Collaborate
Direct Link to Student
Quick Start Guide: http://www.oit.sfasu.edu/collaborate12_5/collaborate_qs_students.htm
- Apple MAC OS X
10.8.4 (or later versions) - If you are using a Mac
that's running OS X 10.8.4+, please read this technical
- Windows 8 Users - Please read this
bulletin about issues with Java and Internet Explorer's
- Pop Up Blockers - With ALL browsers, please make
sure your pop-up blocker is either turned OFF or will allow pop ups for "d2l.sfasu.edu" to
- Firewall Settings - If you are behind a security
firewall, please know this may be
problematic. This is more common in office or institutional
that ports 2187, 443 and 80 be
opened. Please ask your institutions's technology
specialist to refer to this helpful
guide if you get connection errors.
- Google Chromebooks are not supported by Collaborate at this
- It is recommended to test your Internet
connection speed before running Collaborate for the first
time, or from a new location.
- If you are getting a Java error message that says
"unable to launch the application" upon login, clear
your Java program's cache/memory and try entering again.
To learn more about
session features and options,
choose a desired topic and watch
one or more of the short training sessions:
Overview for Moderators
(recording) | PDF)
Loading a PowerPoint File (PDF)
Using Application Sharing (PDF) | recording)
Audio Setup Wizard (PDF)
Using the Audio & Video Panel (PDF)
Using Web Tour (PDF | recording)
Using the Whiteboard (PDF | recording)
Getting Started with Recordings
Recorded sessions may reside on the
Collaborate server until seven calendar days after the end
of each semester. At that time, all prior semester
will be deleted. If you wish
to download your recordings before they are deleted each semester,
please contact us for
Support Number - Toll Free:
1-877-382-2293 (Always Open)
Local SFA Help: (936)
468-7649 (Available during regular
Please follow steps A
- N (below) to learn how to schedule, join and perform basic
functions in Collaborate through
Log in to Desire2Learn, choose
the desired course and cliick on the "Collaborate" widget (link)
in the left margin area.
Once at the main Collaborate panel, choose the
"Create Session" tab to begin setting up
a new session.
the session, choose a desired start/end
date/time and click on "Done". (Please note that you must scedule
your start time ahead of the present clock time.)
Assign desired participant (student) roles:
Assign desired session attributes and then click the "Create"
button. If you need to invite non-D2L participants (external guests) please read these instructions.
Once the session is created, it will
appear under the "sessions" tab and you may click on the
Collaborate icon to join. Please note that you cannot join a
session unless it
is an active session. In other words,
scheduled session start date is tomorrow, then you won't be able
to join until that time and there will be no join icon available.
pause, you may be asked to open/allow the Java service to
run (depending on which browser you are using), so please choose
"open with Java" and click on "OK".
wait. You will see the Java startup banner appear briefly,
followed by the verification window.
Then, depending on your computer's
security and browser configuration, you may also be prompted by a
security banner asking if it is OK to run the aplication, so
please choose run, ok or yes and proceed.
window will appear and be
followed by a small
connection window. If asked for a connection speed and you aren't
sure, then you can try "Cable/DSL",
which is the most common.
Please wait while the session opens.
program opens you should find yourself in a Collaborate session
that looks similar to the image below. Please continue on to to
setup your microphone and
web cam (if needed). Obviously, you
will need to have a web cam and/
connected or built into your computer in order to send audio or
video. Nothing else
is needed to receive someone else's web cam
video, but you will need a set of working speakers in order to
receive audio from others.
configure audio features
, simply click on the audio setup
wizard icon (as shown below) and follow
Also, please be sure that your
microphone was properly
your computer before it was last started. If not, please re-boot
have sucessfully completed the
audio setup wizard
, you may click on the "Talk" button to
turn the microphone on in order to test your ouput. You should see
bar bouncing back and forth
as you speak.
Please click the "Talk" button
again to turn
the microphone off. Please do not leave your microphone
speaking during any session. This can cause problems for other
speakers who may also be trying to send audio.
"Video" to turn your web camera on or off.
Also, if you
have a web camera, please be sure that it
connected to your computer
it was last
started. If not, please re-boot and check to make sure it is
working with your computer first, before
attempting to use it with
your computer screen, simply choose the icon indicated below,
select "share desktop" in the
available selections and then click the "Share" button.
Step MWhen you
finish sharing your desktop, click on the
located in the upper-right screen area.
recording a session, click on the "Record" button
and choose "OK". Recorded sessions will generally take up
to 24 hours processing time before they
under in your Desire2Learn/Collaborate "Previously Recorded" tab.
Again, please note that any recorded
sessions usually take up to 24 hours processing
time before they will appear in your course.
To view a
go to the
"Previously Recorded" tab in the Desire2Learn/Collaborate
the the desired
recording and click the icon to begin viewing.
Firewall Issues and
you are having trouble getting into a session from another
organization (such as another school or office), make sure that
security firewall ports 2187 and 80 are allowed by your
Internet provider and/or IT department. Collaborate does require
these ports to be open
in order to properly connect. This may
be what's happening if you get a message that reads "Connection
Failed" when you try and enter a session. The
Administrators" link below is a good resource that you can pass
along to your service provider and includes information on how to
resolve any firewall
issues. Please understand that SFA has no
authority over firewall ports at off-campus locations, so that is why it is a good idea to test well in
advance of an
actual class session.
Systems Administrators (PDF): Click HERE for more information about firewall ports.
Collaborate Help Desk Support Number:
Toll Free: 1-877-382-2293
Local SFA Help:
(936) 468-7649 (During Normal Business Hours)
computer specifications and Internet
connection speeds for running Collaborate?
Go back to the main Quick Start