Collaborate Quick Start For Students (Participants)
Desire2Learn (D2L) Users Only

Important! You MUST read and follow this guide prior to using Collaborate:

Technical Bulletins

  • Apple MAC OS X 10.8.4 (or later versions) - If you are using a Mac that's running OS X 10.8.4+, please read this technical update.
  • Windows 8 Users - Please read this bulletin about issues with Java and Internet Explorer's "Metro" version.
  • Pop Up Blockers - With ALL browsers, please make sure your pop-up blocker is either turned OFF or will allow pop ups for "d2l.sfasu.edu" to open.
  • Firewall Settings - If you are behind a security firewall, please know this may be problematic. This is more common in office or institutional locations. We
    recommend that ports 2187, 443 and 80 be opened. Please ask your institutions's technology specialist to refer to this helpful guide if you get connection errors.
  • Google Chromebooks are not supported by Collaborate at this time.
  • It is recommended to test your Internet connection speed before running Collaborate for the first time, or from a new location.
  • If you are getting a Java error message that says "unable to launch the application" upon login, clear your Java program's cache/memory and try entering again.


Setup Guide

  1. Check your computer's system and browser versions to be sure they meet Collaborate's specifications. Please make sure you are using the latest versions of these
    browsers: Internet Explorer, Firefox or Google Chrome. If using a Mac, then Safari will also work. You will also need to turn off or configure your preferred browser's settings
    to allow pop ups for "d2l.sfasu.edu". Instructions for accomplishing this can be found on our browser configuration page. Come back to this page and go to Step 2 when
    finished.


  2. Visit Collaborate's checkup page to make sure that your computer and Java application meet the system requirements. If using Mac OS X 10.8.4 or later, please read
    the technical bulletin above. You should see two green checkmarks if your system is compatible. Please update your computer system's version of JAVA if you see a red "X",
    or if otherwise prompted to do so. Come back to this page and go to Step 3 when finished.


  3. Log in to the SFA Test Session and Configuration Room (always available) to make sure you can access SFA's version of Collaborate and setup your microphone and
    speakers. Follow the on-screen directions once you log in. No password is required, but you will need to enter your first name for session identification. Exit the test session
    when finished and go to Step 4.

  4. Now that you have been through the Collaborate setup guide, please follow steps A - J (below) to learn how to locate, join and view recorded sessions from inside of
    the Desire2Learn (D2L) course system.

Instructional Videos
G
uides for successfully starting a Collaborate session in both Windows and Apple/Mac.

Choose desired operating system to watch:
windows logo apple logo

Need additional help?
Collaborate Technical Support Number
- Toll Free: 1-877-382-2293 (Always Open)
Please follow the directions on this page before contacting technical support. Most setup issues can be resolved with the information found here.
Local SFA Help: (936) 468-7649 (Available during regular business hours.)


General Information and Policies

  • SFA currently uses Blackboard Collaborate (version) v12.5.
  • IPhone, Ipad, Android and Kindle devices now work for paticipants, but we do not guarantee connectivity and can only offer limited support. Please look for
    the Blackboard Collaborate app in the ITunes Store or in Google Play, or visit the Collaborate Mobile site. Please test far in advance of your scheduled
    class session time. Mobile devices are not supported for session presenters (instructors), but for paticipants (students/viewers) only.
  • When trying to access a recorded session, please keep in mind that it may take up to 24 hours after it is recorded before it is posts in your course.
  • All recordings become unavailable seven calendar days after a semester has ended, unless your instructor chooses to download one or more session files on
    some type of alternative storage media. Please check with your instructor and plan accordingly.

line

Locating and Accessing Collaborate Sesions in Desire2Learn (D2L)
Please follow steps A - J (below) to learn how to join and perform basic functions in Collaborate through D2L.

Step A

Log in to Desire2Learn, choose the desired course and cliick on the "Collaborate" widget (link) in the left margin area.
login graphiccourse selection graphic
collaborate link example graphic


Step B

Once at the main Collaborate panel, choose the desired session and click the purple icon to join. Please note that any sessions which have no purple icon represent
sessions that are not currently active and you will be unable to join. Only your instructor is able to make a session active by adjusting the access date and time.
Join Sessions Graphic

Step C
After a brief pause, you may be asked to open/allow the Java service to run (depending on which browser you are using), so please choose "open with Java" and
click on "OK". Please wait. You will see the Java startup banner appear briefly, followed by the verification window. Please wait. Then, depending on your computer's
security and browser configuration, you may also be prompted by a security banner asking if it is OK to run the aplication, so please choose run, ok or yes and proceed.
The Collaborate window will appear and be followed by a small connection window. If asked for a connection speed and you aren't sure, then you can try "Cable/DSL",
which is the most common. Please wait while the session opens..
Java open graphic
Java banner verifying application example graphic
security window example graphic collaborate start graphic example
connecting window example graphic speed settings example graphic

Step D

After the program opens you should find yourself in a Collaborate session that looks similar to the image below. Please continue on to to setup your microphone and
web cam (if needed). Obviously, you will need to have a web cam and/or microphone connected or built into your computer in order to send audio or video. Nothing else
is needed to receive someone else's web cam video, but you will need a set of working speakers in order to receive audio from others.

session window example

Step E
To configure audio features, simply click on the audio setup wizard icon (as shown below) and follow the directions. Also, please be sure that your
microphone was properly connected to your computer before it was last started. If not, please re-boot before proceeding.
Audio Setup GRaphic


Step F

After you have sucessfully completed the audio setup wizard, you may click on the "Talk" button to turn the microphone on in order to test your ouput. You should see the
microphone level bar bouncing back and forth as you speak. Please click the "Talk" button again to turn the microphone off. Please do not leave your microphone on if
not speaking during any session. This can cause problems for other speakers who may also be trying to send audio.
Talk Setup Graphic


Step G

Click "Video" to turn your web camera on or off. Also, if you have a web camera, please be sure that it was properly connected to your computer before
it was last started. If not, please re-boot and check to make sure it is working with your computer first, before attempting to use it with Collaborate.
Video Setup Graphic



Step H

To share your computer screen, simply choose the icon indicated below, select "share desktop" in the available selections and then click the "Share" button.
also using a webcam, please click on the icon that's like the one shown below. (Please note: This feature can be disabled by your instructor.)
Desktop Sharing Graphic

Step I
When you finish sharing your desktop, click on the stop button located in the upper-right screen area.

Stop Desktop Sharing Icon


Step J - Viewing Recordings (Archives)
Please note that any recorded sessions usually take up to 24 hours processing time (after being recorded) before they will appear in your course. To view a recorded
session, go to the "Previously Recorded" tab in the Desire2Learn/Collaborate area, locate the the desired recording and click the purple icon to begin viewing.
Recording Access Graphic

Collaborate Help Desk Support Number: Toll Free: 1-877-382-2293 (Open 24 Hours)
Please follow the directions on this page before contacting technical support. Most setup issues can be resolved with the information found here.
Local SFA Help: (936) 468-7649 (During Normal Business Hours)

Systems Administrators (PDF): Click HERE for more information about firewall ports.

Java Issues:

launch error graphic

If you are getting a Java error message, please click HERE for additional instructions.

Apple/Mac Users:
http://www.oit.sfasu.edu/elluminate/java_mac.htm

 

Go back to the main Quick Start Guide