- As of January 2015 Collaborate No Longer Requires JAVA Installation - Please follow the guide above if you are a first-time user this semester.
your computer's system and browser versions to be
sure they meet Collaborate's specifications. Please make sure you
are using the latest versions of these
browsers: Internet Explorer, Firefox or Google
Chrome. If using a Mac, then Safari will also
work. You will also need to turn off or configure your preferred
allow pop ups for "d2l.sfasu.edu".
Instructions for accomplishing this can be found on our browser
configuration page. Come back to this page and go to Step 2
- Windows 8 Users - Please read this
bulletin about issues with Internet Explorer's
- Pop Up Blockers - With ALL browsers, please make
sure your pop-up blocker is either turned OFF or will allow pop ups for "d2l.sfasu.edu" to
- Firewall Settings - If you are behind a security
firewall, please know this may be
problematic. This is more common in office or institutional
that ports 2187, 443 and 80 be
opened. Please ask your institutions's technology
specialist to refer to this helpful
guide if you get connection errors.
- Google Chromebooks are not supported by Collaborate at this
- It is recommended to test your Internet
connection speed before running Collaborate for the first
time, or from a new location. What are
computer specifications and Internet
connection speeds for running Collaborate?
Guides for successfully
starting a Collaborate session in both Windows and
Videos are currently being updated and will be available soon.
Support Number - Toll Free:
1-877-382-2293 (Always Open)
Please follow the
directions on this page before contacting technical support. Most setup issues can be resolved with the
information found here.
Local SFA Help: (936)
468-7649 (Available during regular
Information and Policies
- SFA currently uses Blackboard Collaborate
- IPhone, Ipad, Android and Kindle devices now work for paticipants, but we do not
guarantee connectivity and
can only offer limited support. Please look for
app in the
Store or in Google Play, or visit the Collaborate Mobile site.
Please test far in advance of your scheduled
session time. Mobile devices are not supported for session
presenters (instructors), but for paticipants (students/viewers) only.
- When trying to access a recorded session, please keep in
mind that it may take up to 24 hours
after it is recorded before it is posts in your course.
- All recordings become
unavailable seven calendar days after a
semester has ended, unless your instructor chooses to download
one or more session files on
some type of alternative
storage media. Please check with your instructor and plan
and Accessing Collaborate Sesions in Desire2Learn
Please follow steps A
- J (below) to learn how to join and perform basic
functions in Collaborate through
Log in to Desire2Learn, choose the desired course and click on the "Communication Tools" drop down menu in the header area.
Once at the main Collaborate panel, choose the desired
session and click the purple icon to join. Please note that any sessions which
have no purple icon represent
sessions that are not
active and you will be unable to join. Only your instructor is
able to make a session active by adjusting the access date and time.
After choosing an active session there will be a brief pause. Next, you will be prompted to start the
Collaborate Launcher, so
please choose the appropriate computer type and
click on "OK". Please wait.
You will see the startup banner appear, followed by
the verification window. Please wait. Depending on your
security and browser configuration, you may also be
prompted by a security banner asking if it is OK to run the
aplication, so please choose run, ok or yes and proceed.
Collaborate window will appear, followed by a small
connection window. If asked for a connection speed and you aren't
sure, then you can try "Cable/DSL",
which is the most common.
Please wait while the session opens.
program opens you should find yourself in a Collaborate session
that looks similar to the image below. Please continue on to to
setup your microphone and
web cam (if needed). Obviously, you
will need to have a web cam and/or microphone connected or built
into your computer in order to send audio or video. Nothing
is needed to receive someone else's web cam video, but you
will need a set of working speakers in order to receive audio from
To configure audio features, simply
click on the audio setup wizard icon (as shown below) and follow
the directions. Also, please be sure that your
properly connected to your computer before it was last started. If
not, please re-boot before proceeding.
After you have
sucessfully completed the audio setup wizard, you may click on the
"Talk" button to turn the microphone on in order to test your
ouput. You should see the
microphone level bar bouncing back
and forth as you speak. Please click the "Talk" button again to
turn the microphone off. Please do not leave your microphone on if
not speaking during any session. This can cause problems for
other speakers who may also be trying to send audio.
to turn your web camera on or off. Also, if you have a web camera,
please be sure that it was properly connected to your computer
it was last started. If not, please re-boot and check
to make sure it is working with your computer first, before
attempting to use it with Collaborate.
To share your computer
screen, simply choose the icon indicated below, select "share
desktop" in the available selections and then click the "Share"
also using a webcam, please click on the icon that's
like the one shown below. (Please note: This feature can be
disabled by your instructor.)
When you finish sharing your desktop,
click on the stop button located in the upper-right screen
Step J - Viewing
Please note that any
recorded sessions usually take up to 24 hours
processing time (after being recorded) before they will appear in
your course. To view a recorded
session, go to the "Previously
Recorded" tab in the Desire2Learn/Collaborate area, locate the the
desired recording and click the purple icon to begin viewing.
Collaborate Help Desk Support Number: Toll Free:
1-877-382-2293 (Open 24 Hours)
Please follow the directions on this
page before contacting technical support. Most setup issues can be
resolved with the information found here.
Local SFA Help: (936)
468-7649 (During Normal Business Hours)
Systems Administrators (PDF): Click HERE for more information about firewall ports.
Go back to the main Quick Start