Collaborate - Java Issues and Tips


If you are getting this (or similar) error message, then the Java adjustment that's illustrated below will most likely fix your problem:

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If you need to know how clear your Java Cache on a Mac computer, then please visit the JAVA/MAC instructions.

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Click on "Start" and select "Control Panel".

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Find "Java" and double-click the icon.


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Under the "General" tab choose "Settings".


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Make sure that the checkbox at the top is CHECKED and choose "Delete Files".


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Make sure both the "trace/log" and "cached applications" checkboxes are checked and choose "OK".
Now, close the other windows by choosing OK and try to enter/open your Collaborate session again.
Note: It will take a little while longer to download and start Collaborate for the first time after doing this.

If you need to know how clear your Java Cache on a Mac computer, then please visit the JAVA/MAC instructions.



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