What are the minimum computer specifications and Internet connection speeds for running Collaborate?
Collaborate Help Desk Support Number: *Toll Free: 1-866-388-8674 or 1-877-382-2293
*Please follow the directions on this page before
contacting technical support. Most setup issues can be resolved with
the information found here.
Local SFA Help: (936) 468-7649 (During Normal Business Hours)
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Tips: If you are having trouble getting into a Collaborate session from another organization (such as another
school or office), make sure that firewall ports 2187 and 80 are
allowed by your Internet provider and/or IT
department. Collaborate does require these ports to be open
in order to properly connect. This may be what's happening if you
get a message that reads "Connection Failed" when you try and
enter a session. The "Systems Administrators" link below is a good
resource that you can give to your service provider and includes
information on how to resolve any firewall issues.
Systems Administrators: Click
HERE for more information about firewall