Elluminate/Collaborate - Java Issues and Tips


If you are getting this (or similar) error message, then the Java adjustment that's illustrated below will most likely fix your problem:

Error Graphic

Java Graphic

Click on "Start" and select "Control Panel".

Java Graphic

Find "Java" and double-click the icon.


Java Graphic

Under the "General" tab choose "Settings".


Java Graphic

Make sure that the checkbox at the top is CHECKED and choose "Delete Files".


Java GRaphic

Make sure both checkboxes are checked and choose "OK".
Now, close the other windows by choosing OK and try to enter/open your Collaborate/Elluminate session again.
Note: It will take a little while longer to download and start Collaborate/Elluminate after doing this.



Go back to the main Quick Start Guide